FAQs
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Service Preparation Checklist
Before we start scanning, we ask that our clients stage the entire site (inside/outside) so the people you share the Matterport Space with have a great first impression when they explore it.
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Stage the Site
+Stage the Site - (make it beautiful) you want the people you share the Matterport Space with to have a great first impression when they explore it.
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Clean, Organize, and Arrange the Site
+Clean, Organize, and Arrange the Site- as you want it to appear in your 3D Showcase. Hide personal belongings, personal or private information, as well as unattractive items. Basically, hide anything that you don’t want people to see.
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Keep Out Moving Objects
+Keep Out Moving Objects- like pets and people. They can cause alignment errors, poor quality photos, or just distract from the experience.
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Keep Doors Completely Open or Closed
+Keep Doors Completely Open or Closed- A closed door means that we ARE NOT scanning that room and it won't be part of the final Matterport Space.
BOOK AN APPOINTMENT!
Can you describe how to use each tool on the Virtual Tour screen?
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WHAT UNIQUE SERVICES WOULD YOU PROVIDE ME IF I DECIDE TO USE YOUR COMPANY?
+1. 3D Cinematic Virtual 4K Photography of the inside of real-world spaces giving the viewer a unique interactive walkthrough virtual tour experience that they control, like they're really there, inside the space. The viewer can walk through the space creating their own unique path as they tour the space. This will create a personal connection between the viewer and the space that will increase their desire to travel to the space and tour it on site.
2. Schematic Floor Plan purpose-built for residential real-estate marketing. Matterport floor plans not only include individual room measurements and illustrations of property features, but also includes the total floor area calculation. Measurements provided on floor plans (linear measurements between opposing walls) are generally accurate to within 0 to 2% of reality, but we cannot guarantee this tolerance for all measurements and all scanned environments. Schematic Floor Plans are for illustration purposes only.
3. Highlight Reel: 3 options of pre-programed 3D Showcase AUTO-TOURS highlighting the most unique, impressive and exciting features within the space.
4. Doll House View that is a 3D/360-degree rotational bird’s eye view allowing the viewer to explore the space from any angle.
5. Virtual Reality Imagery Tour of any space is currently provided (FREE OF CHARGE/$50 VALUE). You will need three things to use our VR imagery: 1. Virtual reality headset 2. Smartphone 3. Matterport VR app
6. Mattertag™ Posts: In addition to links to external websites, you can add multimedia using our Mattertag™ Posts such as descriptions, Images, Audio file, Videos.
7. Unlimited 2D Still Shots captured in digital 4K imaging. They are great for your printed marketing materials such as booklets, direct mailings, and flyers. Including Videos, OBJ files and animated gifs upon request.
8. 2D 360-degree Outdoor Panoramic Photos that are completely interactive offering viewer control of the exploration of the outside of the space. We can capture any outdoor space requested as well as create 2D still shots of any angle of the captured outdoor images.
9. Free Publication (Upon Request) with Our Real Estate Partners: Realtor.com & Homes.com
10. Published Google Street View of commercial spaces – not available for residential spaces until May 2019.
11. MatterPak™ Bundle contains the following: 1. Colorized point cloud (.XYZ) 2. Reflected ceiling plan image 3. (.JPG) Multiple files if multiple floors 4. (.PDF) All floors in one file 5. High-resolution floor plan image (This is NOT the Schematic Floor Plan.) This is like the ceiling plan image but of the floor(s) 6. 3D mesh file (.OBJ) 7. Including the necessary texture map image files (.JPG)
12. User Friendly Website making it more convenient to learn more about our services, make payments, schedule/reschedule appointments, and reach out to an agent for support or to answer any questions you may have.
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WHAT KIND OF EDITING CAN YOU DO?
+1. Capture 2D photography (we offer unlimited photos and can capture more shoots and different angles without returning to the site. We can use the scan to capture them if needed)
2. Create a Highlight Reel and Guided Tour using the unique and popular areas of the space.
3. Use Mattertag™ Posts to offer contextual descriptions. These tags are small colored circles that can be placed anywhere throughout the space. The Mattertag™ adds descriptions, contact information, and room labels to the scan or schematic floor plans. This technique is perfect for communicating with remote stakeholders, property buyers, prospective lessees, and global audiences. When you hover over them, the information that we linked to that tag pops up and gives you the desired information. We never limit the number of tags we can plant throughout the space.
4. Take 3D measurements of any item or area of the space while viewing the space online.
5. Create virtual reality tours that take you right inside the space.
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WHAT CAN A 3D/360-DEGREE IMMERSIVE SCAN OF A SPACE BE USED FOR?
+1. Win more sales with real estate listings. Stand out in the marketplace and sell more homes faster with Tours that excite home buyers. It’s an all-in-one marketing solution.
2. Take your real estate brokerage to the next level. Interactive Media 360 real estate virtual tours are a leading indicator of marketing and technical savvy that wins top agents and the best listings.
3. Showcase your rental communities in immersive 3D/360-degree media. Our 3D/360-degree professional scans are perfect ways to let prospective residents fully experience any community online, as if they were there.
4. Use our services in your Travel, Hospitality & special events to create faster bookings and happier guests. Give guests an immersive 3D walkthrough of your properties, amenities, and event spaces. 3D models allow your guests to experience your property online, so they can book with confidence; without even visiting the place in person. With immersive 3D, your guests know that what they're seeing online is how it looks in real life. With more realistic expectations, guests are confident, happier, and more likely to book. Empower any event planner to discover the perfect venue by giving them a complete understanding of your space. You'll save time and money by giving them a complete feeling of your venue, right from their computer or mobile device.
5. Hospitality businesses are utilizing our services to showcase vacation rental sites, major hotels and beautiful resorts. Remember, they can also be used on business listing sites to drive more bookings, align guest expectations, and help ease the need to visit in person before making a booking decision.
6. We can offer simple 3D construction documentation. With quick scans, our 3D cameras can give you everything you need for milestone documentation. With 2D photography and 3D data, 3D scans are the best way to keep track of key project milestones and at once assess project status.
7. Our system turns your existing spaces into immersive virtual reality experiences. Start leveraging a quick, simple way to generate immersive, shareable VR content today.
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WHAT DOES A 3D/360-DEGREE CAMERA DO?
+Our professional cameras create a three-dimensional view of a real-world space. Created from 2D (RGB) imagery and 3D data captured buy our 3D/360-degree cameras. This imagery can then be navigated on a desktop or mobile web browser, and even in virtual reality through any virtual reality gear. Our 3D/360-degree camera creates a 3D media package for property marketing, construction, facilities management, news/entertainment, etc.3D Cinematic Virtual 4K Photography, Schematic Floor Plan, Highlight Reel, Doll House View, Virtual Reality Imagery Tour, Mattertag™ Posts, Unlimited 2D Still Shots, 2D 360-degree Outdoor Panoramic Photos, MatterPak™ Bundle for Architecture, Engineering, and Construction, Free Publication with Our Real Estate Partners: Realtor.com & Homes.com Option, Published Google Street View Option and a User Friendly Website.
1. 3D Cinematic Virtual 4K Photography of the inside of real-world spaces giving the viewer a unique interactive walkthrough virtual tour experience that they control, like they're really there, inside the space. The viewer can walk through the space creating their own unique path as they tour the space. This will create a personal connection between the viewer and the space that will increase their desire to travel to the space and tour it on site.
2. Schematic Floor Plan purpose-built for residential real-estate marketing. Matterport floor plans not only include individual room measurements and illustrations of property features, but also includes the total floor area calculation. Measurements provided on floor plans (linear measurements between opposing walls) are generally accurate to within 0 to 2% of reality, but we cannot guarantee this tolerance for all measurements and all scanned environments. Schematic Floor Plans are for illustration purposes only.
3. Highlight Reel: 3 options of pre-programed 3D Showcase AUTO-TOURS highlighting the most unique, impressive and exciting features within the space.
4. Doll House View that is a 3D/360-degree rotational bird’s eye view allowing the viewer to explore the space from any angle.
5. Virtual Reality Imagery Tour of any space is currently provided (FREE OF CHARGE/$50 VALUE). You will need three things to use our VR imagery: 1. Virtual reality headset 2. Smartphone 3. Matterport VR app
6. Mattertag™ Posts: In addition to links to external websites, you can add multimedia using our Mattertag™ Posts such as descriptions, Images, Audio file, Videos.
7. Unlimited 2D Still Shots captured in digital 4K imaging. They are great for your printed marketing materials such as booklets, direct mailings, and flyers. Including Videos, OBJ files and animated gifs upon request.
8. 2D 360-degree Outdoor Panoramic Photos that are completely interactive offering viewer control of the exploration of the outside of the space. We can capture any outdoor space requested as well as create 2D still shots of any angle of the captured outdoor images.
9. Free Publication (Upon Request) with Our Real Estate Partners: Realtor.com & Homes.com
10. Published Google Street View of commercial spaces – not available for residential spaces until May 2019.
11. MatterPak™ Bundle contains the following: 1. Colorized point cloud (.XYZ) 2. Reflected ceiling plan image 3. (.JPG) Multiple files if multiple floors 4. (.PDF) All floors in one file 5. High-resolution floor plan image (This is NOT the Schematic Floor Plan.) This is like the ceiling plan image but of the floor(s) 6. 3D mesh file (.OBJ) 7. Including the necessary texture map image files (.JPG)
12. User Friendly Website making it more convenient to learn more about our services, make payments, schedule/reschedule appointments, and reach out to an agent for support or to answer any questions you may have.
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HOW LONG DOES IT TAKE TO SCAN A TYPICAL HOME?
+On average, it takes one professional about 1 hour to scan a typical 2,000 square feet single-family home with the 3D/360-Degree Camera. Scan time can vary based on (1) the complexity and size of the property and (2) your intended use of the 3D space. Both factors influence the number of scans we must take, which in turn determines how long we must spend on-site.
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WHEN CAN I EXPECT TO RECEIVE MY 3D PACKAGE?
+Our scans are processed within 24 hours. Some scans could take longer to process depending on special requests, ad on items, such as schematic floor plans or Mattertag™ Posts requests. For example, heavily occluded spaces like MEP (Mechanical, Electrical, Plumbing) rooms need more dense scanning to gather lots of 3D data. Wide open commercial real estate spaces like an empty factory take fewer scans but need different scanning techniques to capture the space well.
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HOW CAN I USE THE 2D PHOTOGRAPHY?
+Using our 3D media editor we can capture 2D photography resolutions for use in online photo galleries or 2D snapshots for print purposes.
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CAN I HIGHLIGHT KEY FEATURES, MAKE PUNCH-LISTS, OR ADD OTHER INFORMATION TO MY SPACES/STRUCTURES?
+Yes!
With our advanced Mattertag™ Content, you can annotate your 3D Spaces with helpful descriptions, callouts, prices, or links to other resources like spec sheets, punch-lists, or other information. These are linked to real points in your 3D model.
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CAN I HAVE FLOOR PLANS CREATED FROM MY SCANS?
+Yes, you can order:
1. Black-and-white Schematic Floor Plans for your Spaces/Structures.
2. Delivery within 2 business days
3. Floor plans are delivered in a ZIP file that includes both PNG and PDF.
4. Each individual floor delivered in PNG format as a separate file
5. All floors together are delivered in one PDF
6. Rooms on the property that are not scanned will not be included in the area calculation on the floor plan.
7. Schematic Floor Plans are exact to 1 to 2% of reality.
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CAN MY SPACE/STRUCTURE BE VIEWED ON VIRTUAL REALITY SYSTEMS?
+Yes! Our professional scans are now available on a variety of virtual reality systems, including:
1. Samsung Gear VR
2. Google Cardboard
3. Google Daydream (through Web VR)
4. 3D Spaces are the most immersive and engaging way to experience real-world places straight from your web browser. Virtual reality takes this sense of immersion to the next level by blocking everything else out and making users feel like they're there navigating the space/structure.
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HOW DO I ENABLE GOOGLE STREET VIEW (GSV) PUBLISHING FOR MY BUSINESS ACCOUNT?
+You don’t have to do anything but tell me that you would like it published when we first speak about doing your 3D Commercial Building scan. (Residential Google Street View coming in May 2019)
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CAN I ALSO PUBLISH MY 3D SCAN WITH OTHER REAL ESTATE COMPANIES BESIDES MY OWN?
+Yes! This choice is available and is FREE to all our clients. All you have to do is tell me that you want it published with our real estate partners, and we can make sure the scan is published with:
1. Realtor.com
2. Homes.com
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DO YOU HAVE ANY OPTIONAL 360-DEGREE TOURS AVAILABLE WITH OTHER COMPANIES?
+Yes! We are able to create 360-degree tours using our new partners:
1. Vrbo
2. HomeAway